How to listen: what's the core message
The statement I wrote is an example of the Disarming Technique, which is one of the Five Secrets of Effective Communication. When you us the Disarming Technique, you find truth in what the other person is saying, even if it seems totally untrue or unfair. And the moment you do this, if you do it skillfully, the other personal will nearly always stop believing their criticism. This is a paradox. In other words, you can usually put the lie to a criticism by genuinely agreeing with it, showing self-respect and respect for the other person.