Recent quotes:

What Great Listeners Actually Do

To the contrary, people perceive the best listeners to be those who periodically ask questions that promote discovery and insight. These questions gently challenge old assumptions, but do so in a constructive way. Sitting there silently nodding does not provide sure evidence that a person is listening, but asking a good question tells the speaker the listener has not only heard what was said, but that they comprehended it well enough to  want additional information. Good listening was consistently seen as a two-way dialog, rather than a one-way “speaker versus hearer” interaction. The best conversations were active.

If You Want People to Listen, Stop Talking

There is almost always more substance below the surface of what people say than there is in their words. They have issues they are not willing to reveal. Agendas they won’t share. Opinions too unacceptable to make public. […]. We can hear all those things — and more — when we keep quiet. We can feel the substance behind the noise. I could tell what George was doing, because when he decided to speak, he was able to articulate each person’s position. And, when he spoke about what they said, he looked at them in acknowledgement, and he linked what they had said to the larger outcome they were pursuing. Here’s what’s interesting: Because it was clear that George had heard them, people did not argue with him. And, because he had heard them, his perspective was the wisest in the room.

On the listening of poetry

Poetry is not about success or failure, it's about listening. It's about exploring your own experience of life. It's about tuning into your lifestream and plucking out the emotional bits so you can celebrate *your* human experience. There is no successful poem. There is only resonance or not. The resonance you are looking for is what happens inside of you when you hit a phrase, an expression, a word, that makes you feel that *ah-ha.*
In fact, in Phillips’s view, the story of psychoanalysis has a tragic end. He thinks Freud was a victim of his own success. In the beginning, like a good critic, Freud let his patients own their mysteries. But, as psychoanalysis became an institution unto itself and developed its own rules and dogmas, analysts began to talk over their patients. “Once Freud had discovered what he called the unconscious it was never clear how unconscious the unconscious would be allowed to be (at least by the owners of psychoanalysis). What would it be to be an expert or a specialist of the unconscious?” Phillips writes. “Do psychoanalysts know what people are talking about or just know how to let people speak for themselves?” An enterprise that was characterized, at first, by uncertainty became too certain. Although Phillips discusses Freud’s later books throughout “Becoming Freud”—books like “Civilization and Its Discontents” and “Beyond the Pleasure Principle”—the narration itself stops, rather abruptly, when Freud is fifty. That, he seems to say, is when the psychoanalytic enterprise began to grow claustrophobic and controlling.