Recent quotes:

Almost 15 minutes into the call, Tuff tried to defuse the situation by telling Hill about her own personal struggles. "Don't feel bad, baby. My husband just left me after 33 years...I got a son who's multiple disabled," she said. By the end of the call, when police can be heard storming the office, Tuff made it clear that, despite her apparent poise under the extreme pressure, she was frightened. "I'm going to tell you something, baby. I've never been so scared in all the days in my life," Tuff said before breaking down in tears. "You did great," the operator told her.