henry copeland:
- www.fastcompany.com
How To Apologize Like You Really Mean It | Fast Company | Business Innovation
When you fail to deliver on your promises, or when you wrong another person in some way, it not only diminishes trust—it damages the sense of us that exists between you and your perceiver. You run the risk of becoming a them. Remind the injured party of your shared history, your commonalities, your shared goals. Reassure him or her that you are on the same team and have no intention of letting the team down again.- www.fastcompany.com