henry copeland: Marketing analytics is moving from 'last touch' to holistic pllqt.it/BzNb14
Analytics moves from last touch to holisticThey were doing that analysis for some time actually with a method called “last touch.” That means identifying the last thing that the customer did before they bought—as in they clicked an ad and then they bought whatever. The company figured it must’ve been that ad that caused the customer to buy the print. Or someone got a direct mail campaign message and then they bought the calendar. That was the motivation. [Shutterfly] looked at that process and said, “You know, that’s a good model. It’s a good approximation, but it would be better to look at everything touching the user before their last purchase and since the purchase before that.” This greatly expanded the data that they had to consider to do the analysis, so the process became very slow. It took two days to compute the likely marketing channels for all their orders.